Terms of Service

RoleApt

Last updated: 5 July 2026 Version: 1.2

1. Who we are and what these Terms cover

These Terms of Service (the "Terms") form a binding agreement between you and Bebox EOOD, a company incorporated in Bulgaria, registered office at Prof. Aleksandar Fol 2, en. K, ap. 23, 1700 Sofia, Bulgaria, VAT identification number BG205313951 (referred to as "RoleApt", "we", "us" or "our"). RoleApt is the brand under which Bebox EOOD operates the service described below.

These Terms govern your access to and use of the RoleApt website at roleapt.com, the application at app.roleapt.com, and all related features, tools and content (together, the "Service").

By creating an account, purchasing credits, or otherwise using the Service, you confirm that you have read, understood and agree to these Terms. If you do not agree, do not use the Service.

Seller of record. Bebox EOOD is the seller of record and the merchant for every purchase you make through the Service. We are responsible for the Service, for billing you, for issuing invoices and credit notes, and for charging and remitting VAT (calculated via Stripe Tax). Our payment processor (Stripe) is a technical service provider that processes card payments, calculates tax and generates invoices on our behalf. Stripe is not the merchant of record and is not your contractual counterparty for the purchase of credits.

Contact.

• Legal and contractual matters: legal@roleapt.com
• Data protection and privacy: privacy@roleapt.com

Language. These Terms are provided in English, and English is the language of the contract. If you are a consumer resident in Bulgaria, you keep all mandatory protections granted to you by Bulgarian law (including the Consumer Protection Act, Закон за защита на потребителите, "ZZP") regardless of the choice of language or governing law below.

2. The Service

RoleApt is an AI-assisted software-as-a-service product for job seekers, career switchers and people upskilling. The Service lets you:

1. Build a profile. You upload or paste source materials (such as CVs, documents, and free text). We extract the text and synthesize a single canonical professional profile that you can edit.
2. Run a fit-check. You add a job description (by pasting its text, or by pasting a single job-posting URL that we fetch and parse on demand). The Service produces an assessment of how your profile fits that role.
3. Generate tailored documents. The Service generates draft CVs and cover letters tailored to a specific job, which you can edit, regenerate and download.

Output language. You may provide source materials and job descriptions in any language. All outputs of the Service (the synthesized profile, fit-checks, CVs and cover letters) are produced in English. The Service does not currently generate documents in other languages; you are free to translate or edit the downloaded documents.

2.1 AI-generated drafts - what we do and do not promise

Outputs of the Service (profiles, fit-checks, CVs, cover letters) are AI-generated drafts. They are a starting point that you are expected to review, correct and edit before use. You are solely responsible for the accuracy, completeness and suitability of any document you send to an employer or use elsewhere.

We do not guarantee, and you should not expect:

• any specific employment, interview, shortlisting or hiring outcome;
• that an output is factually accurate, free of errors, or up to date;
• that an output is unique or that similar outputs will not be produced for other users.

AI systems can produce content that is incorrect, incomplete or misleading ("hallucinations"). Always verify factual claims, dates, names and figures before relying on any output. The Service does not provide legal, financial, immigration, or career advice.

2.2 How the Service processes your content

To deliver the Service we send the text of your profile sources, your synthesized profile and the relevant job-description text to a third-party large-language-model provider (Anthropic) for processing. We use other sub-processors for hosting, storage, database, authentication, payments, email, analytics, error monitoring and abuse prevention.

The current sub-processors are Supabase (database, authentication, file storage), Stripe (payment processing, tax calculation and invoicing), Anthropic (the large-language-model provider that generates your outputs), PostHog and Google Analytics (product analytics, loaded only after you consent), Resend (transactional email), Cloudflare Turnstile (bot and abuse protection), Sentry (error monitoring) and Vercel (application hosting); when you add a job by pasting a URL, we also use a reader service (Jina AI, with Firecrawl as a fallback) to fetch that public page. The full and current list, the specific data shared with each, their locations and the safeguards in place is set out in our Privacy Policy, which forms part of your relationship with us. A Data Processing Agreement (DPA) is separately available for business customers who process other people's personal data through the Service; it applies only where individually entered into (see the DPA) and does not form part of the ordinary consumer relationship.

Some of these providers are located outside the European Economic Area (notably Anthropic, in the United States). These international transfers are protected by the safeguards described in the Privacy Policy, principally the EU Standard Contractual Clauses together with each provider's data processing agreement, and, where applicable, supplementary measures.

2.3 Availability

We provide the Service on a commercially reasonable, best-effort basis. We do not promise that the Service will be uninterrupted, error-free, or available at any particular time. We may modify, suspend or discontinue features. Where a change materially reduces the core functionality you have paid for, Section 11 (Changes) and your statutory conformity rights under Section 8 apply.

3. Eligibility and accounts

3.1 Eligibility

You must be at least 18 years old (or the age of legal majority in your country) and able to enter into a binding contract to use the Service. The Service is intended for individual job seekers and is not designed for, or offered to, enterprise HR buyers or recruiters operating at scale.

3.2 Your account

You need an account to use most of the Service. You may register with an email address and password or via Google sign-in. You agree to:

• provide accurate registration information and keep it up to date;
• keep your credentials confidential and not share your account;
• be responsible for all activity under your account;
• notify us promptly at legal@roleapt.com if you suspect unauthorised use.

We offer optional two-factor authentication and recommend you enable it. One account is intended per natural person. We may use anti-abuse signals (for example, bot protection on the signup form and a derived, normalised form of your email used only as an idempotency key) to prevent fraudulent or abusive signups, including farming of free signup bonuses. These measures are described in the Privacy Policy.

3.3 Suspension and termination by us

We may suspend or terminate your account, with notice where practicable, if you materially breach these Terms (including the Acceptable Use rules in Section 9), if we are required to do so by law, or to protect the Service, other users or third parties from harm or abuse. We may also suspend your account if a payment you made is disputed, charged back or reversed (see Section 5.5), pending resolution. Where we terminate for a reason that is not your fault, we will refund any unused purchased credits in proportion to their price (see Section 7). Free or bonus credits are not refundable in cash.

While your account is suspended, access is fully restricted: you will not be able to log in, make purchases, use credits, or generate documents. A suspension is temporary and tied to the matter that prompted it, and we will restore access if that matter is resolved in your favour. Suspension does not affect your data-protection rights: you can still ask us to access, export, or delete your personal data at any time by emailing privacy@roleapt.com, and we will respond within the period required by law.

3.4 Deletion by you

You can delete your account at any time, self-service, from the account settings page (/account). Deleting your account removes your profile, sources, applications and generated documents from our active systems, and removes from our active systems any credit-ledger entries that are not part of a retained accounting record.

Note the following:

• Uploaded files and generated files held in object storage are purged as part of account deletion: storage is cleared first, so if that step fails the deletion aborts rather than leaving files behind. If you need confirmation that the purge has completed, contact us at privacy@roleapt.com.
• We retain billing, invoice and accounting records, and the credit-ledger entries that evidence a purchase or refund, for the statutory accounting and tax-record period required by Bulgarian law. These records evidence VAT-relevant transactions and are a separate, retained accounting record, distinct from your profile and source content, which is erased as described above. This retention is a legal obligation, not a choice. The applicable retention period - 10 years for accounting and VAT records under the Bulgarian Accountancy Act (Закон за счетоводството) and the VAT Act (ЗДДС) - is set out in the Privacy Policy.

Your credits and deletion. Deleting your account ends your access to the Service, and any credits you still hold - whether purchased, free or bonus - are extinguished and can no longer be spent or refunded. Deletion is voluntary and is not, by itself, a request for a refund. If you think you may be entitled to a refund of unused purchased credits (for example, because you are still within the 14-day withdrawal window under Section 6), request it before you delete your account - see Section 7.8. We will still honour any refund the law requires us to give, but we cannot process one from a deleted account, so please claim it first.

The details of what is deleted, what is retained, and for how long are set out in the Privacy Policy, which controls in case of any inconsistency on data-retention specifics.

4. Credits

4.1 What credits are

The Service runs on credits. Credits are a prepaid unit of access that you spend to perform actions. You buy credits in one-time packs; you do not buy a subscription. Credits are a licence to use the Service and are not money, electronic money, a stored-value instrument, or property. They cannot be transferred, sold, or exchanged for cash except under the refund rules in Section 7 or where required by law.

4.2 Credit packs and prices

We currently offer the following one-time credit packs. Prices are in euro and are VAT-inclusive for consumers:

Prices, pack sizes and the credit cost of individual actions may change over time; the prices and pack sizes shown at the moment of your purchase are the ones that apply to that purchase. There is no subscription, no recurring charge, and no auto-renewal. You are charged only when you choose to buy a pack.

4.3 What actions cost

Actions in the Service (such as building a profile, running a fit-check, generating a CV, or generating a cover letter) consume credits. The credit cost of an action is shown in the Service before you confirm it. If an action fails for a reason on our side, we will not charge you credits for it, or we will restore credits that were reserved for it.

4.4 Expiry

• Purchased credits do not expire. Credits you have paid for remain available until you use them or close your account.
• Promotional or bonus credits may expire. Free credits, including any signup bonus, are valid only for the period stated when they are granted (for example, 90 days). Once expired they are removed and are not refundable or restorable.

When you spend credits, we apply expiring promotional credits before your non-expiring purchased credits, so that your paid balance is preserved for as long as possible, unless the Service states otherwise at the time.

5. Billing, payment and invoices

5.1 Payment

Payments are processed through Stripe's hosted checkout. By submitting a purchase you authorise us (via Stripe) to charge your selected payment method for the price shown. We never see or store your full card number; card data is handled by Stripe in its capacity as a PCI-DSS-compliant payment processor.

5.2 Conclusion of contract

The contract for a credit pack is concluded when your payment is confirmed by Stripe, which is also when we make the credits available in your account. We make the credits available immediately on payment confirmation, so the day of payment confirmation and the day the credits become available are the same day. We will confirm the purchase to you by email on a durable medium, sent from a RoleApt address to the email address on your account.

5.3 VAT and invoices

Consumer prices are VAT-inclusive. A VAT invoice or receipt is generated for each purchase and made available to you.

5.4 Business buyers (B2B)

If you are buying as a VAT-registered business, you can enter your VAT identification number at checkout. Where the reverse-charge mechanism applies, VAT is accounted for by you and our invoice will reflect this. Business purchases are subject to the B2B terms in Section 7.7; the statutory consumer right of withdrawal does not apply to business buyers.

5.5 Failed and disputed payments

If a payment fails or is reversed (for example, by a chargeback) after credits have been granted or used, we may suspend access and recover the corresponding credits or amounts. If you think a charge is wrong, contact us at legal@roleapt.com before initiating a chargeback so we can resolve it directly.

6. Your right of withdrawal (EU consumers)

This Section applies to you if you are a consumer (a natural person acting outside your trade, business, craft or profession) resident in the EU. It implements the Consumer Rights Directive 2011/83/EU and the Bulgarian Consumer Protection Act (ZZP).

6.1 The 14-day right of withdrawal

As a consumer, you have the right to withdraw from a distance contract within 14 days without giving any reason. For our credit packs, this period runs from the day the contract is concluded, which is the day your payment is confirmed (see Section 5.2).

6.2 How to withdraw

To withdraw, tell us clearly before the 14-day period ends. You can:

• email legal@roleapt.com or privacy@roleapt.com with an unequivocal statement that you are withdrawing; or
• use the model withdrawal form in Annex A of these Terms (using it is optional).

Any clear statement that you wish to withdraw is sufficient; you do not have to use a particular form of words. We will acknowledge receipt of your withdrawal without delay on a durable medium.

6.3 What you can withdraw from - immediate-supply waiver

Credits give you access to digital content and a digital service. Under Article 16(m) of the Consumer Rights Directive and Article 57, point 13 of the ZZP, a trader can ask a consumer to give prior express consent to immediate supply of digital content and to acknowledge that they thereby lose the right of withdrawal for content already supplied, and must then confirm that consent on a durable medium.

We operate that waiver. Before you pay, our checkout asks you to (a) give your express consent to immediate supply of your credits and (b) acknowledge that, to the extent you use credits within the 14-day period, you lose the right of withdrawal in respect of the credits you have used. We confirm that consent and acknowledgement to you in a purchase email on a durable medium.

In practical terms: once you have given that consent, credits you have already used are not refundable under the right of withdrawal, because supply of that digital content began with your express consent. Credits you have not used remain refundable on a proportionate basis if you withdraw within 14 days - see Section 7.2. We never treat a whole pack as forfeited the moment you use a single credit (Section 7.4).

6.4 What withdrawal does not affect

Withdrawing has no effect on your separate rights if an output is defective or not as described. Those conformity rights are set out in Section 8 and are not defeated by the expiry of the 14-day window.

7. Refund policy

This refund policy is contractual and, for consumers, sits on top of your mandatory statutory rights. Nothing here takes away rights you have under EU or Bulgarian consumer law. Where this policy is more generous than the law, the more generous term applies.

7.1 Withdrawal refunds within 14 days

If you are an EU consumer and you withdraw within 14 days of your purchase under Section 6, we refund the price of the credits you have not used, on a proportionate basis (Section 7.2). Credits you have already used are not refundable, because at checkout you consented to immediate supply and acknowledged the loss of the withdrawal right for used credits (Section 6.3).

We do not deduct payment-processing fees or any handling charge from your refund. The proportionate refund is calculated on the price you actually paid, consistent with the Consumer Rights Directive.

7.2 Used credits are non-refundable; unused credits refund proportionately

Credits you have already used are not refundable, because supply of that digital content began with your express consent and acknowledgement at checkout (Section 6.3). "Used" means the credit was consumed to perform an action (for example, a completed profile build, fit-check, CV or cover-letter generation). Unused credits in the same pack remain refundable on a proportionate basis within 14 days: the refund equals the unused proportion of the price you paid (for example, on a 50-credit Starter pack bought for EUR 9.99, using 10 credits and requesting a refund within 14 days refunds the value of the 40 unused credits, 40/50 of EUR 9.99), with no deduction of fees.

7.3 Free and bonus credits - never cash-refundable

Free, promotional or signup-bonus credits have no cash value and are never refundable in money, whether used or unused. If you withdraw from, or receive a refund on, a paid pack, that does not entitle you to any payment for free or bonus credits.

7.4 We do not use forfeiture-on-first-use

We do not treat your whole pack as forfeited the moment you use a single credit. A term that made an entire prepaid pack non-refundable on first use would be an unfair term and is not part of this contract.

7.5 How a refund is paid

Approved refunds are issued by us as a Stripe credit note, with VAT reversed, and the money is returned to the original payment method used for the purchase. We will process refunds without undue delay and, for withdrawals, within 14 days of being informed of your decision, using the same means of payment you used, unless you expressly agree otherwise (and in any case at no cost to you).

7.6 Defective or non-conforming outputs

If an output does not conform to what we have promised, your rights under Section 8 apply. Those remedies are available independently of the 14-day withdrawal window and are not defeated by any immediate-supply consent. In practice, if an output is broken or clearly not as described, contact us and we will first try to bring it into conformity (for example, by regenerating it). See Section 8 for the full remedy ladder.

7.7 Business buyers

If you purchase as a business (Section 5.4), the statutory consumer right of withdrawal in Section 6 does not apply. Refunds for business buyers are governed by these Terms and by any separate agreement; we will deal with genuine defects in good faith under Section 8, but business purchases are otherwise final once credits are made available.

7.8 Refunds after account deletion

Refunds must be requested before you delete your account. Deleting your account (Section 3.4) extinguishes the credits you hold; once your account is deleted those credits are gone and we do not refund them.

The only exception is where the law requires it. Deletion does not remove a mandatory statutory right - in particular the 14-day right of withdrawal (Section 6) - that you have validly exercised. To avoid any doubt, and so we can still see and process your balance, exercise any such right by emailing legal@roleapt.com or privacy@roleapt.com before you delete your account.

8. Conformity of digital content (your guarantee rights)

This Section implements the Digital Content Directive (EU) 2019/770 and the corresponding Bulgarian Act on the Provision of Digital Content and Digital Services and the Sale of Goods (Закон за предоставяне на цифрово съдържание и цифрови услуги и за продажба на стоки, "ZPCDCU"). It applies to consumers and is in addition to the refund policy in Section 7.

8.1 Our conformity obligation

We must supply the Service and its digital outputs in conformity with the contract: fit for the purposes for which such a service is normally used, possessing the qualities and performance that you can reasonably expect given the nature of the Service and our public statements about it, and supplied with reasonable functionality.

This conformity obligation concerns the technical delivery and basic fitness of the Service and its outputs (for example, that a generation completes, that a file is not corrupt, and that an output reflects the inputs you provided). Because outputs are AI-generated drafts (Section 2.1), conformity does not mean that an output is factually perfect, persuasive, or that it secures any outcome.

8.2 Remedy ladder

If an output or the Service is not in conformity, you are entitled to have it brought into conformity, free of charge:

1. Bring into conformity first. We will, at no cost to you and within a reasonable time, attempt to bring the output or Service into conformity, typically by re-running or regenerating the action. If this consumed credits, we will restore or not charge them.
2. Price reduction or termination. If bringing it into conformity is impossible or fails, or if the lack of conformity is serious, you are entitled to a proportionate price reduction or to terminate the contract for the affected purchase and receive a refund of the price corresponding to the non-conforming part, paid as described in Section 7.5.

These remedies are available within the periods provided by law and are not limited by the 14-day withdrawal window or by any immediate-supply consent.

8.3 How to raise a conformity issue

Contact legal@roleapt.com with a description of the problem and, where possible, the affected action or document. We will respond and work through the remedy ladder with you.

9. Acceptable use

You agree not to use the Service to:

• generate or submit job applications in bulk or automatically against employer systems in a way that constitutes spam or abuse;
• impersonate any person or misrepresent your identity, qualifications or affiliations in a way intended to deceive;
• process the personal data of another person without a lawful basis and their knowledge or consent (see Section 10.4);
• upload or generate content that is unlawful, infringing, defamatory, hateful, or that you do not have the right to provide;
• upload malware, attempt to breach, probe, overload, reverse-engineer, scrape, or circumvent the Service, its rate limits, its abuse protections, or its credit system;
• resell, sublicense, or provide the Service to third parties, or use it to build a competing product;
• use the Service in a manner that violates applicable law or the rights of others.

We may remove content, restrict features, or suspend or terminate accounts that breach this Section, as described in Section 3.3.

10. Intellectual property and your content

10.1 Our IP

The Service, including its software, design, text, templates, and branding, is owned by Bebox EOOD or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose while these Terms are in force. We reserve all rights not expressly granted.

10.2 Your input content

You keep all rights you have in the materials you upload or paste (your "Input Content"), including your CVs, documents and text. We do not claim ownership of your Input Content.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit and display your Input Content solely to operate and provide the Service to you - including sending the relevant text to our sub-processors (such as the LLM provider) to generate your outputs, and storing it as described in the Privacy Policy. This licence exists only to run the Service for you and ends when your content is deleted, subject to the retention and clean-up timing described in Section 3.4 and the Privacy Policy. We do not use your Input Content to train AI models, and our large-language-model provider is contractually committed not to train its models on it.

10.3 Outputs

As between you and us, you are free to use the outputs the Service generates for you (your tailored CVs, cover letters, profiles and fit-checks) for your own job-seeking purposes. Because outputs are AI-generated and may be similar to outputs produced for others, we make no representation that any output is unique or that you can claim exclusive rights in it. You are responsible for ensuring any output you use is accurate and does not infringe the rights of others.

10.4 Third-party personal data and special-category data

If your Input Content contains personal data about other people (for example, a reference's name and contact details), you confirm you have a lawful basis to provide it to us for processing.

CVs and similar documents commonly contain special-category data (for example, information that can reveal health, racial or ethnic origin, religion, trade-union membership, political opinions or sexual orientation). The Service does not detect, strip, or specially flag such data; it processes whatever text you submit. (Image files uploaded as profile sources are rejected and not processed; only extracted text is processed. A headshot may be uploaded separately, and only for the Portrait CV template, where it is stored and embedded but never text-extracted.)

Where your Input Content includes special-category data, we process it on the basis of your explicit consent under Article 9(2)(a) GDPR. We collect that consent through a clear, affirmative, separate consent step when you set up your account, before you first use the profile features and before any text is sent to the LLM provider - distinct from, and additional to, your acceptance of these Terms. We do not treat the mere act of submitting content, or of accepting these Terms, as your consent to special-category processing; it is a separate, affirmative step. You can withdraw that consent by deleting the relevant source - by deleting your account or by emailing privacy@roleapt.com - as described in the Privacy Policy; that deletion is the step that stops and erases the processing, and you may delete the underlying content at any time. The data flows involved (including transmission to the LLM provider outside the EEA) and the withdrawal mechanism are described in the Privacy Policy. You should avoid uploading special-category data you do not need in your application materials.

11. Changes to the Service and to these Terms

We may update these Terms from time to time, for example to reflect changes in the Service, our sub-processors, our pricing, or the law.

• For material changes that affect your rights or obligations, we will notify you by email and/or in the Service at least 14 days before they take effect, where reasonably practicable. If you do not agree to the change, you may stop using the Service and request a refund of any unused purchased credits under Section 7 before the change takes effect.
• Changes to prices and pack sizes apply only to purchases made after the change; they do not retroactively change packs you have already bought (Section 4.2).
• Continuing to use the Service after a change takes effect means you accept the updated Terms.

Where mandatory consumer law requires a different notice mechanism or gives you stronger rights, that law prevails.

12. Warranties and limitation of liability

12.1 Service "as is"

To the fullest extent permitted by law, and without limiting your mandatory rights as a consumer (Sections 6, 7 and 8), the Service and its outputs are provided "as is" and "as available". We do not warrant that the Service will meet your requirements, be uninterrupted or error-free, or that outputs will be accurate, complete, or fit for any particular purpose beyond the conformity obligation in Section 8.

12.2 No outcome guarantee

We do not guarantee any employment, interview, or hiring result. You are responsible for reviewing and verifying every output before you use it.

12.3 Limitation of liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for the mandatory consumer rights and remedies described in Sections 6 to 8.

Your statutory and contractual refund and remedy rights are paid in full and are not subject to the cap below. For the avoidance of doubt, the monetary cap in this Section 12.3 does not apply to, and does not reduce, (i) any refund owed to you under Sections 6 and 7 (including a full withdrawal refund or a proportionate refund of unused credits), or (ii) any price reduction or refund owed to you under Section 8 for non-conforming digital content. Each of those amounts is payable in full, in addition to the cap, in respect of the affected purchase.

Subject to the paragraph above, and to the fullest extent permitted by law:

• we are not liable for indirect, incidental, special or consequential losses, or for loss of profits, opportunities, or job offers, arising from your use of, or inability to use, the Service;
• we are not liable for decisions you or any third party make based on an output, including any inaccuracy in an AI-generated draft that you did not correct before use;
• our total aggregate liability to you for any other damages claims arising out of or in connection with the Service and these Terms - that is, claims other than the refund and remedy rights carved out above - is limited to the total amount you paid us for credits in the 12 months before the event giving rise to the liability.

12.4 Your responsibility

You are responsible for your use of the Service, for the lawfulness of the content you submit, and for complying with the Acceptable Use rules in Section 9. You agree to be responsible for losses we suffer arising from your unlawful use of the Service or from your breach of your obligations regarding intellectual property or third-party personal data (Sections 9 and 10.4). This responsibility does not extend to losses arising from our own conduct, and it applies only to the extent permitted by applicable law and consistent with your mandatory consumer rights.

13. Governing law and dispute resolution

13.1 Governing law

These Terms and any dispute arising out of or in connection with them are governed by the law of the Republic of Bulgaria, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

Consumer protection. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country where you habitually reside. In particular, Bulgarian consumers keep all mandatory protections of the ZZP and related legislation.

13.2 Courts

Disputes are subject to the jurisdiction of the competent courts of Sofia, Bulgaria. If you are a consumer, you may also bring proceedings in, and may be sued only in, the courts of your country of residence where mandatory consumer-jurisdiction rules so provide.

13.3 Out-of-court dispute resolution

Please raise any complaint with us first at legal@roleapt.com so we can try to resolve it directly. We will engage with your complaint in good faith. We are not currently obliged to, and do not commit to, use a particular alternative dispute resolution (ADR) body.

If you are a consumer in Bulgaria, you may also refer a consumer dispute to the relevant national ADR bodies. The competent body is the General Conciliation Commission at the Commission for Consumer Protection, seat Sofia (Обща помирителна комисия към Комисия за защита на потребителите със седалище град София), ул. "Врабча" № 1, ет. 3-5, 1000 Sofia, Bulgaria; tel. +359 2 933 0517; email adr.sofia@kzp.bg; https://kzp.bg. Its procedure is written and its outcome is non-binding. Participation in ADR is voluntary and we do not commit to a particular ADR procedure, but your statutory right to refer a dispute to the competent commission is unaffected. The EU ODR platform has been decommissioned (Regulation (EU) 2024/3228) and is no longer linked.

13.4 Complaints to authorities

You have the right to lodge a complaint with the Bulgarian Commission for Consumer Protection (Комисия за защита на потребителите) for consumer matters, and, for data-protection matters, with the Bulgarian Commission for Personal Data Protection (Комисия за защита на личните данни) or your local supervisory authority, as described in the Privacy Policy.

14. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service and replace any prior placeholder terms. The Data Processing Agreement (DPA) applies only to business customers who enter into it for processing other people's personal data through the Service (see the DPA); it does not form part of the ordinary consumer relationship.
• Severability. If any provision is found unenforceable, the rest remains in force, and the unenforceable provision is read down to the minimum extent necessary; for consumers, an unfair term is simply not binding and the remainder of the contract continues.
• No waiver. If we do not enforce a right, that is not a waiver of it.
• Assignment. You may not assign these Terms without our consent. We may assign them as part of a merger, acquisition, or transfer of our business, provided your rights are not reduced.
• Survival. Sections that by their nature should survive termination (including Sections 7, 8, 10, 12, 13 and 14) survive.

Annex A - Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. Using this form is optional - any clear statement of withdrawal will do.)

To: Bebox EOOD, Prof. Aleksandar Fol 2, en. K, ap. 23, 1700 Sofia, Bulgaria. Email: legal@roleapt.com

I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the supply of the following digital content / service:

• Credit pack purchased: ________________________________________
• Ordered on () / received on (): ______________________________
• Name of consumer(s): __________________________________________
• Address of consumer(s): _______________________________________
• Email used for the account: ___________________________________
• Signature of consumer(s) (only if this form is notified on paper): ___________________
• Date: __________________

(*) Delete as appropriate.

Note: under our refund policy, an EU consumer who withdraws within 14 days of purchase is refunded for the credits they have not used, on a proportionate basis; used credits are non-refundable because supply began with the consumer's express consent at checkout (see Sections 6.3 and 7.2).

RoleApt is operated by Bebox EOOD, VAT BG205313951, Sofia, Bulgaria. Bebox EOOD is the seller of record for all purchases.